Questions and answers

Faxpresso gives you a fax number connected to the phone network. When someone faxes it, we turn the fax into a PDF and deliver it to your account and email. When you send, we turn your PDF or photo into fax pages and dial the other machine for you.

No. A web browser is enough, and the iPhone and Android apps are a bonus.

Yes. Search by area code, city or ZIP and pick a local number you like. A new number is included in your plan at no extra cost. Toll-free numbers aren't available yet.

Faxpresso opens soon. Join the waitlist and we'll email you on launch day.

$14.99 a month per number, with 500 pages sent and received included. No setup fee, no contract and no overage charges. Sales tax is added where it applies. Pricing.

You're never charged extra. We email you at 80% and 100%. Past 500 pages you can send up to 100 pages a day, and at 1000 pages sending pauses until your next billing date. Receiving never stops. Fair use.

One physical page, sent or received. Cover pages count. Junk faxes you receive count too, even when the filter moves them to Spam. Faxes that fail to send don't count.

No. You pay for your first month when you sign up, and you can cancel online any time.

PDFs and images (JPG and PNG), or a photo taken in the app. Several files are combined into one fax, in the order you choose. We show the page count before you send.

To any fax number in the US and Canada. Other countries aren't available yet.

They arrive in your Inbox on the web and in the app, and as a PDF attachment in your email. You can add several email addresses.

Not yet. Sending by email is coming after launch. You can already receive faxes by email.

Yes. You can watch each fax's status live, and we email or notify you when it's delivered or if it fails, with the reason in plain words.

The filter moves junk faxes to your Spam folder. You can block any sender in one tap. Junk still counts toward your pages, because it still arrives on your number.

Yes, for a one-time $10 per number. Most US local numbers can move. You get a temporary number right away, and the move usually takes one to three weeks. How it works.

Yes. Each number is $14.99 a month with its own 500 pages.

Everything inside Faxpresso travels over encrypted connections, and your faxes are tied to your account. Between us and the other fax machine, a fax uses the regular phone network, like any fax. Security.

Not yet. Please don't use Faxpresso for patient health information.

A year, unless you delete them sooner. You can download all your faxes at any time.

By credit or debit card, billed monthly on the date you signed up. Payments are handled by Square.

In Settings, choose Cancel and confirm. No phone call or chat needed. What happens when you cancel.

Your service runs to the end of the month you paid for. You can download all your faxes. We hold your number for 30 days in case you change your mind, and you can move it to another provider (a one-time $10 per number).